our payment policy
Our Payment Policy: Everything You Need to Know
At Ben Exotic Parrot Farm, we understand that transparency and clarity in payment procedures are paramount to ensuring trust and a smooth business relationship. Our payment policy has been carefully designed to provide clear guidelines and expectations, ensuring that all parties are on the same page. Below, you will find a comprehensive overview of our payment policy, which covers every aspect of the process.
Payment Terms and Conditions
Our standard payment terms are Net 30 days. This means that full payment is due within 30 calendar days from the date of the invoice. We believe that this period provides our clients with ample time to process payments while ensuring that we maintain a healthy cash flow to continue providing high-quality services.
- Early Payment Incentives: To encourage timely payments, we offer a 2% discount on the total invoice amount if payment is received within 10 days of the invoice date. This incentive is our way of thanking clients for their promptness.
- Late Payment Fees: Payments that are not received within the 30-day window will incur a late fee of 1.5% of the outstanding balance per month. This fee is designed to cover the administrative costs of following up on overdue payments and to incentivize timely payment.
Accepted Payment Methods
For your convenience, we accept a variety of payment methods:
- Bank Transfers: This is our preferred method of payment due to its speed and security. Our bank details will be provided on the invoice.
- Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. A processing fee of 2.9% + $0.30 per transaction will be applied to all card payments.
- Checks: Checks are accepted, but please be aware that payments via check may take longer to process. We recommend mailing checks at least a week before the due date to avoid any delays.
- PayPal: For clients who prefer online payment options, we accept PayPal. Please note that a 3.5% fee will be added to cover PayPal’s processing costs.
Invoice Disputes and Adjustments
We strive to ensure that all invoices are accurate, but we understand that discrepancies can occur. If you believe there is an error on your invoice, please notify us within 7 days of receipt. We will review the dispute promptly and make any necessary adjustments. To expedite the process, please provide detailed information about the discrepancy.
- Resolution Timeframe: We aim to resolve all invoice disputes within 5 business days. If additional time is needed, we will communicate the delay and the reasons behind it.
Payment Plan Options
We recognize that some clients may require flexibility in their payment schedules. As such, we offer tailored payment plans on a case-by-case basis. If you anticipate difficulty in meeting the standard payment terms, please contact us as soon as possible to discuss alternative arrangements.
- Installment Plans: We can arrange for payment to be made in monthly installments over a period of up to 6 months. Each installment will include a portion of the total invoice amount plus a 5% administrative fee.
- Deferred Payment: In certain circumstances, we may agree to defer payment until a later date. Please note that deferred payments will be subject to interest at a rate of 2% per month on the outstanding balance.
Refund Policy
Our commitment to quality means that we rarely encounter situations where a refund is necessary. However, we have a clear refund policy in place to address such cases:
- Full Refunds: If you are not satisfied with our services and notify us within 14 days of completion, we will issue a full refund, provided that the work delivered is returned to us and not used.
- Partial Refunds: For ongoing projects, if you choose to terminate the contract partway through, we will calculate the refund based on the percentage of work completed. Any payments made for work not yet completed will be refunded.
- Non-Refundable Services: Certain services, such as consultation fees and rush orders, are non-refundable. These will be clearly indicated on the invoice.
Handling Payment Delays and Defaults
While we aim to maintain positive relationships with all clients, we must address payment delays and defaults in a structured manner:
- First Reminder: A reminder will be sent via email if payment has not been received within 7 days of the due date. This reminder will include the original invoice, payment instructions, and any applicable late fees.
- Second Reminder: If payment is still outstanding after 15 days, a second reminder will be issued. At this point, we may also contact you via phone to discuss the delay.
- Final Notice and Collection: Should payment remain unpaid 30 days past the due date, we reserve the right to take further action. This may include engaging a collection agency or pursuing legal action. All associated costs will be added to the outstanding balance.
Security and Confidentiality
We take the security of your payment information seriously. All transactions are processed through secure, encrypted channels, and we comply with all relevant data protection regulations. Your payment details are only used for the purpose of completing the transaction and are not stored or shared with third parties without your consent.
Contact Us
If you have any questions or concerns about our payment policy, please do not hesitate to reach out. Our accounting department is available during regular business hours to assist you.
- Email: info@benexoticparrotfarm.com
- Phone: [(323) 628-8390]
Thank you for your prompt attention to this policy. We value your business and look forward to continuing our successful partnership.